Return Policy – Upsurge

UpSurge Care Return Policy

Approach to Returns, Refunds, and Exchanges

Recognizing the unique nature of our offerings, returns, refunds, and exchanges are handled on a personalized case-by-case basis.
We generally accept returns, refunds and exchanges within 14 days of the original purchase date.
If you have any doubts, discover any defects, damages, or inaccuracies, please reach out to us within 14 days of receiving your shipment.
To be eligible for a return, your item must be unused and in the same condition that you received. It must also be in the original packaging.
To Initiate a return, refund or exchange, reach out to us within 14 days of receiving your shipment at upsurgemails@gmail.com

Prompt Action for Returns, Refunds, and Exchanges

Once we have received and inspected your return, refund or exchange request, we will inform you of its approval or rejection via your preferred email within 24 hours. Expect timely notifications and automatic refunds within 10 business days.

Limitation of Liability

We do not assume liability for any incidental or consequential damages resulting from product use.
Unauthorized returns will not be accepted. You are responsible for return shipping costs unless the product is defective or sent in error.
We do not accept returns for items ordered incorrectly or due to a change of mind.
To be eligible for a return, your item must be unused and in the same condition that you received. It must also be in the original packaging.
Be mindful that additional processing time may be required by your preferred bank.

Non-Returnable Items

Certain items, such as perishable goods (e.g., food items), custom products (e.g., personalized items), and personal care goods (e.g., beauty products), cannot be returned.

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us with any questions or concerns regarding your specific item.

Thank You for Choosing UPSURGE

Your decision to trust us is valued, and our entire team is dedicated to ensuring your shopping experience with UPSURGE is nothing short of exceptional.

If you have any further inquiries or require assistance, please don’t hesitate to contact us at upsurgemails@gmail.com or consult our FAQ section for additional information.