General FAQ's
Shipping times vary depending on the customer’s location. Generally, shipping can take anywhere from 12 to 20 business days.
Yes, we provide tracking information for all orders. Once your order is fulfilled and shipped, you will receive an email containing the tracking number and instructions on how to track your package.
If you receive a damaged or defective product, please contact us at upsurgemails@gmail.com with photos and/or videos of the damaged item within 14 days of receiving your order.
We will work together with you to resolve the issue promptly and swiftly.
Our return policy strictly covers damaged, defective, or incorrect items resulting from an error on our end. We regret to inform you that we do not accept returns for change of mind or ordering the wrong product.
An exclusive warranty on all purchases made with UPSURGE. UpSurge Care safeguards against damages and manufacturing defects.
Additionally, it ensures top-quality products and ensures full support for returns, refunds, and exchanges.
All of UPSURGE’s products are protected by Upsurge Care, offering coverage for 14 days from the date of delivery.
Even after Upsurge Care’s period has ended, we’re here to assist you. Although UpSurge Care may have lapsed, we recognize that concerns may persist.
Should the need arise, please reach out to us at upsurgemails@gmail.com anytime for assistance, and we’ll evaluate the situation to explore available solutions.
We handle returns, refunds, and exchanges uniquely, considering each case individually within 14 days of delivery.
Items must be returned unused, unworn, and in their original packaging.
We generally accept returns, refunds and exchanges within 14 days of the original purchase date.
10 business days upon approval. Be mindful that additional processing time may be required by your preferred bank.
While protected by UpSurge Care we will cover the return shipping costs for any defective/damaged items.
Upon receipt and once processed, we’ll notify you via email to confirm your return, refund or exchange.
For warranty inquiries or claims, please contact our customer support team at upsurgemails@gmail.com
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